Refund policy

We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item / order must be in the same condition that you received it, unused and unopened in its original packaging. You’ll also need the order number.

To start a return, you can contact us at orders@killallwipers.com. Please note that returns will need to be sent to the following address: [KILL ALL WIPERS, UNIT 6, CROSS HOUSE, SUTTON ROAD, ST HELENS, WA9 3YH, UNITED KINGDOM] 

If your return is accepted, we’ll confirm by email and send instructions on how and where to send your package. Returns cost are to be covered by you the buyer and we advise to send on a tracked service. We are not liable for returned items that get lost in the returns process. It is your responsibility to ship it back to us and we will deal with the rest.
Returns sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at orders@killallwipers.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will request photos and evidence so we can fix the issue  in the best way.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have at your cost, once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the order number.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@killallwipers.com.